At PIXELVERSE LIMITED, we value your trust and satisfaction. Our goal is to provide high-quality Graphic Design & Visual Media Editing Services, including Photo & Video Editing, Print & Marketing Materials Design, Social Media Graphics & Ad Design, and Logo & Brand Identity Design.

Since our services involve custom, digital, and creative work, refunds are handled carefully to ensure fairness for both parties.

1. General Policy

All our services are customized and non-tangible, meaning once design or editing work has begun, full refunds cannot be issued. However, we strive to maintain transparency and fairness — each request will be reviewed individually.

Refunds or partial credits may be considered under specific conditions outlined below.

2. Eligibility for Refunds

Refunds may be approved in the following cases:

• The project has not yet started, and no creative work has been delivered.

• A duplicate payment or accidental overcharge occurred.

• PIXELVERSE LIMITED is unable to deliver the service due to unforeseen internal issues.

• The final output fails to meet agreed specifications, and reasonable correction attempts have been made without resolution.

All eligible refunds will be processed after reviewing the project’s progress and agreement terms.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Work has already commenced, and initial concepts or drafts have been shared.

• The client changes their mind after project initiation.

• The client fails to provide necessary materials, feedback, or approval causing delays.

• Dissatisfaction based on subjective preferences (e.g., “I don’t like the style”) after approval of earlier drafts.

• Completed and delivered projects where files have already been provided.

• Third-party service costs (e.g., printing, stock photos, software subscriptions).

4. Partial Refunds

In cases where partial work has been completed, PIXELVERSE LIMITED may offer a partial refund, deducting costs for:

• Time spent on design and development

• Administrative and communication expenses

• Creative resource utilization

Partial refunds are discretionary and depend on the project’s progress stage.

5. Revision and Correction Policy

We are committed to your satisfaction.
If you are not satisfied with the initial output:

• You are entitled to the number of revisions included in your selected package.

• Additional revisions beyond that limit may be charged separately.

• Our team will make all reasonable efforts to meet your expectations before considering a refund.

6. Cancellation Policy

• Project cancellations must be made in writing via email to [email protected].

• If cancellation occurs before work begins, you may be eligible for a full or partial refund.

• If cancellation occurs after design work has started, a refund may not be possible depending on the progress.

7. Refund Processing

If a refund is approved:

• It will be processed within 7–14 business days.

• The refund will be issued to the original payment method used.

• Any applicable transaction fees (e.g., payment gateway charges) may be deducted.

8. Return Policy

Since our services are digital and delivered electronically, there are no physical products to return.
All project deliverables are sent digitally via secure links or email. Once files have been downloaded or accessed, returns are not possible.

9. Contact for Refund Queries

For all refund, cancellation, or billing inquiries, please contact us:

PIXELVERSE LIMITED
📍 50 Butts Road, Alton GU34 1RB, United Kingdom
📧 Email: [email protected]
🌐 Website: https://growvista.co

Our team will review your request and respond within 3 business days.

10. Policy Updates

PIXELVERSE LIMITED reserves the right to update or modify this Refund & Return Policy at any time without prior notice.
All updates will be posted on this page with the latest revision date.